Refund policy

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shopsolelyyou@gmail.com.

We understand that sometimes clothing doesn’t always work out — and that’s okay!

At Solely You, online purchases are eligible for store credit only. Returns must be made within 14 days of receiving your order to be eligible.

All sale items are final sale and cannot be returned or exchanged.

To be accepted, items must be in perfect condition — unworn, unwashed, and free from any makeup stains, deodorant marks, or other signs of wear. Unfortunately, we will not accept any items that have been washed or show signs of use.

Please not we are not expecting exchanges at the moment.